FREQUENTLY ASKED QUESTIONS

  1. What is your phone number?

    If you have any queries, you may leave a private message on our Facebook page (MLNG Jewel Marathon) or a direct message on our Instagram (@mlngjewelmarathon). Our social media administrators will get back to you with our answers as soon as we can.

  2. How do I register for MLNG Jewel Marathon 2019?

    You may register at our official website (jewelmarathon.com). Please note that MLNG Jewel Marathon is only open to the Malaysian public. A valid Malaysian NRIC number is required for each registration.

  3. How much is the registration fee?

    The registration fee for each category is as follows:

    42 KM Full-Marathon: RM70.00

    21 KM Half-Marathon: RM60.00

    10 KM Run: RM50.00

    5 KM Run: RM40.00

    Kids Dash: RM30.00

  4. Where is the flag-off venue?

    All categories will flag off from tHe Spring Shopping Mall, Bintulu

  5. How do I know which t-shirt size fits me?

    Asian t-shirt size charts and measurements are available on the official website (jewelmarathon.com)

  6. What are the categories available for MLNG Jewel Marathon 2019?

    The categories as as follows:

      42 KM Full-Marathon
      • Men
      • Veteran Men
      • Women
      • Veteran Women
      21 KM Half-Marathon
      • Men
      • Veteran Men
      • Women
      • Veteran Women
      10 KM Run
      • Men
      • Veteran Men
      • Women
      • Veteran Women
      5 KM Run
      • Men
      • Women
      Kids Dash
      • Boys
      • Girls
  7.  
  8. What is the flag-off time for each category?

    The flag-off time for each category is as follows:

    Kids Dash: Saturday, 19th October 2019 @ 5:00 PM 

    42 KM Full-Marathon: Sunday, 20th October 2019 @ 1:00 AM

    21 KM Half-Marathon: Sunday, 20th October 2019 @ 4:00 AM

    10 KM Run: Sunday, 20th October 2019 @ 6:00 AM

    5 KM Run: Sunday, 20th October 2019 @ 6:30 AM

  9. I dont have a bank card. How do I make my payment?

    Payment for registration can only be made online. But these are the convenient methods you may use to make your payments:

    1. Credit/debit card
    2. FPX (Online payment using your current or savings account)

    In the event that you do not own a credit or debit card, you may choose the FPX method of payment.

  10. I have already registered and paid online, but I have not received any confirmation emails.

    Please email your name and NRIC number to support@eventfeet.com and state that you have not received your confirmation email. Our support team will assist you from there.

  11. I have already registered, made payment online, and received my confirmation email. But I cant seem to download my e-Pass.

    Please email your name and confirmation number to support@eventfeet.com and state that you are not able to download your e-Pass. Our support team will assist you from there.

  12. When is the closing date for registration?

    Closing date for registration will be announced on our Facebook page (MLNG Jewel Marathon), Instagram (@mlngjewelmarathon), and official website (jewelmarathon.com). Please check back for updates on this.

  13. I am a non-Malaysian with a permanent residence in Malaysia. Can I register for MLNG Jewel Marathon?

    MLNG Jewel Marathon is only open to the Malaysian public. A valid Malaysian NRIC number is required for each registration.

  14. I cant seem to connect to jewelmarathon.com from my browser. What should I do?

    Please try connecting to the website again with another browser (e.g. Google Chrome, Safari, Mozilla Firefox, Opera, etc).

  15. When will the routes, t-shirt and medal designs, and cash prizes be announced?

    All available details of MLNG Jewel Marathon 2019 can be found on our Facebook page (MLNG Jewel Marathon), Instagram (@mlngjewelmarathon), and official website (jewelmarathon.com). Other details of the event will be updated in due course.

  16. What are the lucky draw prizes for MLNG Jewel Marathon 2019?

    All available details of MLNG Jewel Marathon 2019 can be found on our Facebook page (MLNG Jewel Marathon), Instagram (@mlngjewelmarathon), and official website (jewelmarathon.com). Other details of the event will be updated in due course.

  17. I forgot my password. What should I do?

    Please email to support@eventfeet.com and state that you have forgotten your password. Our support team will assist you from there.

  18. I realised I entered the wrong details in my registration. What should I do?

    Please email your name and confirmation number to support@eventfeet.com and state details you need to change in your registration. Our support team will assist you from there.

  19. I received an email transaction receipt for my payment of the registration fee. But Im confused about the seller name. Did my payment make it through to the right channel?

    Once you have made your payment for the registration, you will receive an email receipt with either one of these seller names:

    1. Core System Technologies Sdn Bhd (for Credit/Debit Card payment)
    2. Revenue Harvest Sdn Bhd (for FPX payment)

    The above are our payment gateway partners for MLNG Jewel Marathon 2019 registration.

    Should you receive an email receipt with seller names other than the above, please report to support@eventfeet.com immediately.

  20. Are parents/guardians allowed to accompany their children during the race?

    Yes, as long as the parents/guardians abide by the instruction of the marshals to run at their dedicated lane so as not to obstruct the children’s route. We strongly recommend, however, that parents/guardians remain at the finishing line to cheer for and welcome the children as they arrive.